disciplined radical thinking^™

I've worked with SpencerHall for two decades spanning multiple product categories. Why? They deliver consumer insights that grow brands and categories. While I love the consumer research techniques such as Sounding Boards it really comes down to people. And, the SpencerHall folks translate insight into business building ideas.....for product, packaging, and marketing communication.

SpencerHall helped us determine positioning for an adjacency that we will be entering. They wrote (and re-wrote) positioning statements that demonstrated their clear understanding of our brand and that consistently scored well with consumers. The team was a pleasure to work with, their reports were thorough and well thought out and their pricing was reasonable. We will definitely use SpencerHall in the future!

With its team of senior-level strategic thinkers, SpencerHall not only led us through the ideation process to get to great ideas, but also provided unique research methodologies. I highly recommend SpencerHall for any company looking to quickly, efficiently, but smartly, build innovation plans for its brands.

Leveraging SpencerHall’s strategic skills, innovative techniques, and insights helps us translate consumer feedback into clear actionable results. I look to SpencerHall as a business partner who truly understands our business and our consumers.

We had a challenging, ambitious project in that we needed to obtain foundational insights about consumers' interaction/behavior with the product AND their emotional connections AND ultimately have them weigh in on positioning territories - many layers of questions and insights needed, without the budget for a multi-phase/multi-technique approach. SpencerHall and their Sounding Board process exceeded our expectations every step of the way. They are totally engaged and share our determination in reaching our end objective. They are methodical, analytical, thinking, smart, creative people. And really enjoyable to work with!

SpencerHall‘s complete innovation process was ideal – from conducting research to identify new consumer insights/opportunities, to the Transforum creativity process, through concept development/validation. I love Transforum…the anonymity enables people to be more creative, and access to outside experts allows us to quickly optimize the ideas, which generated breakthrough new product ideas. Additionally, SpencerHall did a fabulous job with concept writing, which moved us forward very quickly. It was a highly effective process, and I really enjoyed working with the team.